Refund policy

Many Mortice and Tenon products are custom-made to order. Please review your selected product, dimensions, timber species, finish and delivery details carefully before approving an order.

We may be unable to accept a change-of-mind cancellation or return once production has started, except where required by Australian Consumer Law. If you need to request a cancellation or change, contact us as soon as possible and we will advise whether it can be accommodated.

If a product is faulty, damaged, incorrect or does not match its description, contact us with your order details and photographs where relevant. We will assess the issue and provide a remedy in accordance with Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies rights you may have under Australian Consumer Law.